NGS Shop Online: Returns Policy

Your right to cancel

Should you proceed with your order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and is separate and additional to our full returns policy. Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs. You are under a duty to take reasonable care of the goods, which means the goods must be unused. When you complete your order, details of this right will be sent to you with your confirmatory e-mail.

How to cancel

To cancel a contract please send, in writing, a request to cancel the contract either by post or fax to the address found in the Contact Us page from the link on the top right of the page. Alternatively returns@ngs.org.uk email us with your cancellation.

Please clearly state your order number, the date of purchase, your name and contact details, the item(s) you wish to cancel and the reason as "cancellation of contract".

Once you have made a request in writing, return your item along with an accompanying note, giving the reason as "cancellation of contract". Please appropriately package the items and send it to us at the address found in the Contact Us page so that we receive it 10 working days after it was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.

Returns Policy

At the NGS we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy:

1. Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition

2. You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.

3. The product must be received by our returns department and have been sent to us within 30 days of purchase, at the address found in the Contact Us page.

This returns policy is separate and additional to your right to cancel.

Our Contact Details

If you have any questions regarding the NGS Shop, its products or an order that you have placed please contact us using the contact details found in the Contact Us page.